Delivery and Returns
Delivery & Returns
Delivery
We currently deliver CutMate™ orders within the UK using Royal Mail.
Estimated delivery: 2–3 working days after your order has been dispatched.
Orders are normally processed and dispatched as soon as possible after purchase. Delivery times are estimates and may occasionally be affected by postal delays outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we’ll help you check the delivery status.
Returns
We want you to be happy with your CutMate™ purchase.
If you change your mind or are not satisfied with your purchase, you can request a return within 30 days of receiving your order.
To request a return, please contact us using the contact details on our website and provide:
Your order number
Your name
The reason for the return
We’ll provide instructions on how to return your item.
Return postage
For returns due to a change of mind or if you no longer want the product, the customer is responsible for the cost of returning the item.
We recommend using a tracked postal service and keeping proof of postage until your return has been processed.
If the item is faulty, damaged on arrival, or we have sent you the wrong item, please contact us before returning it so we can arrange the appropriate solution.
Return conditions
Returned items should be unused and in their original condition and packaging where reasonably possible.
Once your returned item has been received and checked, we’ll process your refund.
Refunds will normally be processed within 5 working days of receiving the returned item. Your payment provider or bank may then take additional time to make the funds available to you.
Exchanges
If you would like to exchange an item, please contact us and we’ll let you know the available options.
Faulty or damaged items
If your CutMate™ arrives damaged or develops a fault, please contact us as soon as possible with details of the problem and, where appropriate, photographs. We’ll work with you to resolve the issue.
Contact
For questions about delivery or returns, please contact us through the contact details provided on our website.
CutMate™ — Cut smarter. Finish better.
Privacy Policy
Last updated: August 2026
CutMate Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase our products.
Information we collect
We may collect the following information:
Name
Address
Email address
Telephone number
Payment and transaction information
Information you provide when contacting us
We may also collect website usage information through cookies and similar technologies.
How we use your information
We use your information to:
Process and deliver orders
Communicate with you about your order
Provide customer support
Improve our website and services
Meet legal and accounting requirements
Payments
Payments are processed securely through our chosen payment providers. We do not store your full payment card details.
Sharing your information
We only share your information where necessary to provide our services, including:
Delivery companies to fulfil orders
Payment providers to process transactions
Service providers who help us operate our business
We do not sell your personal information.
Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
Your rights
Under UK data protection law, you have rights including:
Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of your information where applicable
Objecting to certain uses of your information
Contact us
If you have questions about this Privacy Policy, please contact:
CutMate Ltd
Email: graham@cutmate.org
Data Controller
graham@cutmate.org
Collected Personal Data
adele@cutmate.org